John Bird
'John has acted as a self-employed Agent on behalf of Provident and Greenwood for
over six years and the challenge of successfully running his own business is what
appeals to him. ‘It’s a challenge but it’s this challenge that I really enjoy. Also
getting customers to like you is really important. I make the effort to get to know
my customers and that helps me to understand their circumstances better. This approach
has really helped me to develop my agency.'
Brian Haley
'Having been semi-retired for a period of time, Brian decided to look for something
to keep him busy whilst earning some additional income. He took on a small agency
which takes him a few hours a week to run. ‘Running my own agency allows me to have
the customer interaction I craved and I run my agency in hours that suit me. Building
customer relationships and providing a worthwhile and helpful service to people
is what I really enjoy. And the more effort you put in to developing your agency
the more you’ll get back.’
Christine Metcalfe
'With over 30 years’ experience as a self-employed Agent, Christine knows the value
of building good relationships with her customers. It’s the reason why she has dedicated
a large part of her life to running her agency. ‘Customers are the lifeblood of
what Agents do, so having good customer service skills is really important in running
a successful agency.’
Hugh Dickson
'I have been running my business for nearly 25 years. I pride myself on the long-standing
relationships I have developed with my customers which is key to the success of
my agency. Having a positive attitude and being willing to make the most of new ideas has also helped.'
John Breen
'I put my fantastic agency performance down to hard work, persistence and having
a good relationship with the Company. I am also able to apply my local knowledge
to achieve the best possible outcome in running my agency. I am also a ‘Buddy Agent’ where I help new
agents understand the practical aspects of the legal and regulatory requirements of running an agency.'